Sphera Franchise Group, the largest food service group in Romania, launched a major initiative to modernize its internal operations in partnership with Arggo. The group operates more than 180 restaurants and employs approximately 5,000 people. Its portfolio includes KFC, Pizza Hut, and Taco Bell in Romania, KFC in Chișinău and selected regions of Italy, as well as Cioccolatitaliani in Italy. Sphera also holds the franchise rights for developing Hard Rock Cafe restaurants in Romania and the Republic of Moldova, along with the wagamama brand.
The primary objective of the project was to automate business processes and consolidate financial and accounting data into a unified platform accessible across all companies within the group.
A unified platform for financial data and business processes
To eliminate fragmented information and inconsistencies between group entities, Sphera Franchise Group implemented Microsoft Dynamics 365 Business Central in a SaaS (Cloud) environment. The platform provides a single framework for managing financial data, standardizing operations, and increasing visibility across the entire organization.
Document and contract management processes generated by multiple departments were digitalized using the Timeqode platform. The solution centralizes documents, automates approval workflows, and includes OCR (Optical Character Recognition) capabilities that automatically extract data from invoices and other financial documents, significantly reducing manual data entry.
In addition, procure-to-pay processes were redesigned as intuitive digital workflows. Among the custom applications developed is a fully integrated advance and expense management solution connected directly to the ERP system.
Results: standardized operations and enhanced control
The implementation of Arggo’s solutions enabled a consistent way of working across all group companies while providing greater visibility into both financial and operational activities.
By automating business workflows and applying best practices embedded within Microsoft technologies, Sphera Franchise Group now benefits from improved operational control and more efficient management of critical business processes that support long-term growth.
“In an organization the size of Sphera Franchise Group, technology is no longer just a support tool; it is a key driver of performance and sustainable growth. Our partnership with Arggo helped us accelerate digitalization, implement best practices across all group companies, and build a solid foundation for future development. Today, we have better control over our processes, fast access to relevant information, and the ability to make decisions based on real-time data. At the same time, we believe that artificial intelligence will play an increasingly important role in how we work and organize our activities. A first step in this direction has already been taken through the participation of approximately 150 colleagues from Sphera Franchise Group in AI workshops organized by Arggo, an initiative that helped us better understand the opportunities and impact of these technologies on our day-to-day operations.” said Valentin Budeș, Chief Financial Officer, Sphera Franchise Group.
Technology as a foundation for growth
“Digital transformation is no longer just about implementing software solutions; it is about building a more efficient way of working that can scale across the entire organization. Our mission is to help companies connect processes, data, and people within a unified digital ecosystem. Through our expertise in Microsoft Dynamics 365, our proprietary Timeqode platform, and Microsoft technologies for automation and artificial intelligence, we provide organizations with the tools they need to grow and respond more quickly to market challenges. When it comes to AI, we see that success does not come from using generic tools, but from understanding how these technologies can be integrated into real business processes. That is why we deliver structured training sessions tailored to each client’s industry and context, covering fundamentals such as LLMs, tokens, prompt engineering, and context engineering, at a level of depth appropriate to the maturity and objectives of each team. The results achieved together with Sphera Franchise Group demonstrate that digitalization and the responsible adoption of AI technologies can become real drivers of performance, efficiency, and long-term development.” said Andrei Toma, Head of Sales, Arggo.
Proven experience across multiple industries
Projects delivered for organizations in retail, food service, manufacturing, distribution, and services have enabled Arggo to develop solutions that simplify internal processes, reduce manual work, and provide companies with clearer operational visibility. By combining ERP platforms, automation technologies, and process management tools, Arggo continues to support the digital transformation of the Romanian business environment.
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